Overview
Logjammed (“we,” “us,” or “our”) operates the Logjammed platform, including our marketing website, firm and client portals, and related practice management services (collectively, the “Service”). This Privacy Policy explains what information we collect when you use the Service, how we use it, and what choices you have.
By accessing or using the Service, you agree to the collection and use of information described in this policy. If you do not agree, please do not use the Service.
Information we collect
We collect information you provide directly, information generated by your use of the Service, and limited technical data from your device or browser.
Account and contact information
- Name, email address, firm or organization name, and role when you register or are invited to a workspace
- Billing details if you use optional paid services or payment processing features made available through the platform
- Communications you send us, such as support requests, security reports, or feedback
Firm and legal practice data
- Matter and case records, parties, contacts, calendars, tasks, and notes you create in the Service
- Time entries, invoices, payments, trust and IOLTA ledger entries, and related financial records you choose to store
- Documents, uploads, and templates you attach to matters or share through the client portal
- Messages and files exchanged through firm or client portal features
Usage and technical data
- Log data such as IP address, browser type, approximate location derived from IP, pages or screens viewed, and timestamps
- Device and session identifiers needed for authentication, security, and audit logging
- Aggregated or de-identified analytics about how features are used to improve reliability and product design
How we use it
We use the information we collect to provide, maintain, secure, and improve the Service. Specifically, we may use your information to:
- Create and manage accounts, workspaces, and permissions, including multi-factor authentication
- Deliver core product features such as matters, time and billing, trust accounting, documents, reporting, and client portal access
- Process payments, invoices, or payouts when you use integrated payment features, in accordance with the applicable processor’s terms
- Respond to support requests and communicate operational notices about the Service
- Send transactional messages such as verification codes, password resets, security alerts, and essential product updates (you may opt out of non-essential marketing communications where applicable)
- Monitor usage and diagnose errors to improve performance and develop new features
- Detect, investigate, and help prevent fraud, abuse, or violations of our terms or acceptable use policies
- Comply with applicable law and enforce our agreements
We do not use your clients’ matter content or operational records for unrelated advertising purposes, and we do not sell lists of law firms or clients.
Data retention
We retain account and firm data for as long as your workspace is active or as needed to provide the Service. If you delete your account or request deletion, we will delete or anonymize personal information within a reasonable period, subject to legal, tax, regulatory, or dispute-resolution obligations that require longer retention.
Encrypted backups and archived copies may persist for a limited period after deletion before they are overwritten or purged in the ordinary course of operations.
Security
We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, logging, and periodic review of our security practices.
No method of transmission or storage is completely secure. If you believe your account or firm data has been compromised, contact us immediately using the details below.
Your rights
Depending on where you live, you may have rights regarding your personal information, which can include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete certain personal information, subject to exceptions
- Restrict or object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling a request. Additional rights may apply under laws such as the GDPR, UK GDPR, or U.S. state privacy laws, including California.
Children
The Service is intended for adults operating professional organizations and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the “Last updated” date. For significant changes, we may also notify you by email or through an in-product notice where appropriate.
Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy, except where applicable law requires your explicit consent.
Contact us
If you have questions or requests related to this Privacy Policy or our data practices, please reach out:
- Email: [email protected]
- Mail: Logjammed, Attn: Privacy (contact us at the email above for a current mailing address)
We aim to acknowledge privacy inquiries within five business days.