Agreement
These Terms of Service (“Terms”) govern your access to and use of the Logjammed platform, including our websites, applications, firm and client portals, and related services (collectively, the “Service”). By creating an account, clicking to accept these Terms, or using the Service, you agree to be bound by these Terms and our Privacy Policy.
If you are accepting on behalf of a law firm or other organization, you represent that you have authority to bind that entity, and “you” refers to both you individually and the organization.
The Service
Logjammed provides cloud-based practice management features (such as matters, contacts, time and billing, trust accounting workflows, documents, reporting, and client portal capabilities) as described on our website or in-product documentation. We may modify, suspend, or discontinue parts of the Service from time to time, including for security, legal, or operational reasons. Where reasonably practicable, we will provide advance notice of material adverse changes.
We may offer preview or beta features. Such features are provided “as is” and may be less reliable or subject to additional terms we present at activation.
Accounts & access
You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. You must promptly notify us if you suspect unauthorized access.
Workspace owners or administrators may invite additional users and set permissions. You are responsible for ensuring that only appropriately authorized personnel access confidential firm or client data.
Acceptable use
You agree not to, and not to permit others to:
- Use the Service in violation of law, court order, or applicable professional rules
- Upload malware, attempt to gain unauthorized access to our systems or other tenants’ data, or probe or scan the Service without authorization
- Interfere with or disrupt the integrity or performance of the Service
- Use the Service to send unsolicited bulk communications in violation of anti-spam laws
- Misrepresent your identity or affiliation, or use the Service to deceive third parties
- Except where prohibited by applicable law, reverse engineer, decompile, or disassemble any part of the Service
We may investigate violations and suspend or terminate access where we reasonably believe a violation has occurred.
Your data & confidentiality
As between you and Logjammed, you retain all rights to the data you submit to the Service (“Customer Data”), subject to the limited license below. You grant Logjammed a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy.
You represent that you have obtained all rights and consents necessary to submit Customer Data and to grant the foregoing license. You are solely responsible for the accuracy, quality, and legality of Customer Data and for your use of the Service in connection with client matters, including obligations of confidentiality and privilege.
We implement reasonable safeguards designed to protect Customer Data. Our Privacy Policy describes how we collect and process personal information.
Fees & payment features
Core platform access may be offered without a subscription fee as described on our website. Optional features—such as integrated payment acceptance—may be provided by us or third-party processors under separate terms and fees.
If you enable payment processing through a partner integration, your relationship with that processor (including pricing, settlement, chargebacks, and compliance) is governed by your agreement with the processor. Logjammed is not responsible for processor downtime, fund settlement timing, or decisions made by card networks or banks.
Intellectual property
Logjammed and its licensors own all rights, title, and interest in and to the Service, including software, branding, documentation, and aggregate analytics derived from use of the Service that do not identify you or any individual. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
You may not remove or alter any proprietary notices. Feedback you provide may be used by us without restriction or compensation.
Third-party services
The Service may integrate with or link to third-party products (such as email, calendars, document storage, or payment providers). Those services are governed solely by the third party’s terms and privacy policy. We do not control and are not responsible for third-party services.
Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOGJAMMED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
The Service is not a substitute for professional judgment, recordkeeping required by your jurisdiction, or advice from qualified counsel or accountants regarding trust accounting, tax, or regulatory compliance.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LOGJAMMED OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOGJAMMED’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID LOGJAMMED FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF NO SUCH FEES WERE PAID.
Some jurisdictions do not allow certain limitations; in those cases, our liability will be limited to the fullest extent permitted by law.
Indemnity
You will defend, indemnify, and hold harmless Logjammed and its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
Suspension & termination
You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if we discontinue the Service. Upon termination, your right to use the Service ceases. We may delete Customer Data after a reasonable retention period consistent with our Privacy Policy and applicable law.
Changes to these Terms
We may modify these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. If a change is material, we will provide reasonable notice (for example, by email or in-product notice) before the change takes effect, where required by law. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Governing law & disputes
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law principles. Subject to applicable law, you and Logjammed consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Service.
If you are a consumer, mandatory consumer protection laws in your country of residence may apply in addition to or instead of the foregoing.
General
These Terms, together with the Privacy Policy and any additional terms we present for specific features, constitute the entire agreement between you and Logjammed regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect.
You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. No waiver is effective unless in writing. Headings are for convenience only.
Contact
For questions about these Terms, contact us at [email protected]. Privacy-related requests may be directed to [email protected] as described in our Privacy Policy.